I admit that the start of the post on the 25th of November was a bit of a white lie. Whilst we have had a couple of people be patient and understanding with regards the changes and the memory problems, as a whole, unfortunately that has not been the case and many of the staff have been on the receiving end of a lot of abuse, rudeness, impatience and tantrums.
Come on people. We’re adults. This is a game. If you lose an item does it really matter? Is it critical that you have it back right away? Can you incorporate the loss in an IC manner and just go with the flow?
I recall playing Ryzom, which I PAID a monthly subscription for. And through a database problem I lost a pack animal which I had saved a week or two for. I submitted the issue, and they were aware of it, but their policy was NO refunds. Ever. So I had to suck it up and save again. And no time did I feel the need to be either abusive or rude to the staff. It is just a game after all.
I would rather not implement such hard-lined policy here, but seriously, if things keep going the way they are, I might have to rethink things. The whole issue with memory has come up as a result of 20% of players that own 80% of the objects in memory. And we are doing our damnedest to fix it, and come up with a way that will work and continue to work without us having to fork out too much more in extra memory.
So please, be patient. Report any issues you believe there to be by email or petition. And consider: Do you REALLY need it fixed/replaced? Can you use the loss/alteration ICly? “Damn, thieves pick pocketing me again! We really must do something about…” If it is a critical item, “An uber sword my character had since day one that has been handed down through five generations”, then let us know via petition. If you don’t get a response, email. Be polite. Be nice. And we’ll usually find the time to get to you quicker than someone who is rude and demanding.